SHIPPING & RETURNS

EU DELIVERY

Orders placed on www.lumecandl.es over €60 are eligible for free delivery to EU member countries only.

LUME cannot accept any liability for any delivery instructions that you give to the delivery company. Unfortunately, we do not deliver to collection points such as: PO Boxes or Amazon lockers. If you indicate a collection point as your delivery address, we cannot accept responsibility if you fail to receive the order.

DELIVERY OUTSIDE THE EU / OVERSEAS

LUME will not be responsible for any additional costs, fees, tariffs or taxes applied at any border. Customers must ensure they are aware of any additional costs arising from importing goods. [Please see our full Terms & Conditions for details.]

RETURNS/EXCHANGES

Please contact us at info@lumecandle.es or through our contact form to discuss any issues with your order. We want you to be happy and will try and find a fair solution for everyone involved.